Shipping Policy for Frost Buddy
Order Preparation
At Frost Buddy, we begin preparing your order once your payment has been successfully confirmed. Please allow 1-3 business days for order processing. Processing times may vary due to product availability, order volume, weekends, holidays, and other operational factors.
Estimated Delivery Times
After processing, shipments typically arrive within 5-10 business days. These delivery estimates serve as general guidance only. Actual delivery may be affected by variables such as destination, carrier performance, the selected shipping method, weather conditions, customs procedures, and other unforeseen circumstances. Estimated delivery dates are not guaranteed unless explicitly stated.
Shipping Methods and Costs
Shipping options and fees depend on several factors, including your delivery location, the products you order, package size, weight, and carrier availability.
- Applicable shipping methods will be shown during checkout based on your order and address.
- Shipping fees may vary accordingly and are displayed before your order is finalized.
- Promotions affecting shipping costs may also apply where indicated.
Order Tracking
When available, tracking information will be provided once your package has been dispatched. Please note that tracking details may not be immediately visible after shipment and can take some time to update in the carrier’s system.
Delivery Addresses
It is important to verify your shipping address during checkout. Incorrect, incomplete, or outdated address information can result in delivery delays, additional charges, or non-delivery.
Potential Shipping Delays
Deliveries may be delayed due to circumstances beyond Frost Buddy’s control, including but not limited to:
- Severe weather events
- Carrier disruptions
- Seasonal demand surges
- Transportation issues
- Customs inspections
- Public holidays
- Incorrect address information
- Other events beyond reasonable control
Damaged or Missing Packages
If your package arrives damaged, please keep the original packaging and contact us promptly at owucupaul@gmail.com. We may request photographs or additional information to help resolve the issue.
If your package does not arrive within the expected timeframe, first check the tracking information provided. If necessary, you may need to contact the carrier to investigate before reaching out to Frost Buddy for further assistance.
International Shipments
For shipments outside the United States, additional fees such as import duties, taxes, customs charges, or brokerage fees may apply, depending on the destination country. These charges are typically the responsibility of the recipient unless otherwise specified.
Undeliverable Orders
If an order is returned to Frost Buddy because it was undeliverable, refused, or sent to an incorrect address, additional shipping or handling fees may be incurred. Refunds in such cases will be determined according to the specific circumstances and relevant policies.